Terms and Conditions

ALL DRIVERS MUST BE ON THE RENTAL CONTRACT.
PLEASE NOTE THE MINIMUM AGE OF DRIVERS IS 21 YEARS.
 
QUOTES
If you are interested in a QUOTE on a vehicle rental, please email primereservation@eastlink.ca
and provide the date(s) of the rental, the type of vehicle you are looking for, do you require our insurance and any special requirements you may have.  We will get back to you with a quote based on the information you provide.  Vehicle availability is as of the time the quote is provided and may change by the time a reservation is made. Pease call to make your reservation as soon as possible upon receipt of the quote to ensure the vehicle you are looking for is available.
 
RESERVATIONS

​To make a reservation give us a call at 1 800 663-5534 or 604 885-6422 to provide booking information.  All reservations must be secured with a valid credit card.  A reservation is not made until credit card information has been received.

 

 

CANCELLATION POLICY

All rentals are subject to a 24 hour cancellation period except Cube Trucks and Cargo Vans, which are subject to a 48 hour cancellation period.  Rentals not cancelled within the time noted will be subject to a one day base rental fee unless the vehicle gets rented.  There is no cancellation period for reservations made within the cancellation period.

 

 

SECURITY DEPOSIT

A security deposit in the form of a pre-authorization on a valid credit card is required for all vehicle rentals. The holder of the credit card used for the pre-authorization must be present when the vehicle is rented.  DEBIT/CHEQUE credit cards, PRE-PAID credit cards and cash will NOT be accepted.

 

 

INSURANCE

All rental vehicles are insured for Third Party Liability through ICBC.  To ensure coverage under this policy all Renters agree to comply with and be bound by all terms, conditions, limitations and restrictions of said policy.  A breech of any condition of the Rental Agreement may cause this coverage to be null and void.

 

 

LOSS DAMAGE WAIVER

Your personal automobile insurance policy or credit card may or may not provide rental vehicle insurance coverage.  It is your responsibility to confirm that you have the correct rental vehicle insurance coverage through your personal automobile insurance policy or credit card coverage for loss or damage to the rental vehicle.  Prime Rentals cannot interpret the terms of your personal automobile insurance or credit card coverage.

 

You may be eligible to purchase a Rental Vehicle Policy through ICBC.

 

If you do not have any of the coverages noted above, you will be required to purchase rental vehicle insurance from Prime Rentals.  Prime Rentals LDW is subject to a deductible which will be applied to each incident.

 

THE FINE PRINT ·